Refund policy
60-Day Money-Back Guarantee
We want you to love your massager. If your order isn't right for you, you can request a return within 60 days of delivery for a full refund of the product price.
Eligibility
- You're welcome to use it. Return it complete (the massager, strap and charging cable), undamaged, and in its original packaging if you still have it.
- You'll need your order number or proof of purchase.
- Items damaged by misuse or accidents (for example, water damage or a cracked shell from a drop) aren't covered.
- Items marked "final sale" on the product page can't be returned unless they arrive damaged or defective.
How to start a return
- Contact us through our Contact page with your order number and the reason for the return.
- We'll reply with return instructions and the return address.
- Ship the item back using the instructions we send. We can't accept items sent back without first contacting us.
Return shipping costs are paid by the customer unless the item arrived damaged, defective, or incorrect.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 60 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no extra cost to you. In most cases, you won't need to send the item back.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method. Your bank or card issuer may take 5–10 business days to post the refund to your account.
If you haven't received your refund after that time, check with your bank first, then contact us.
Cancellations
You can cancel your order for a full refund any time before it ships. Once an order has shipped, the return process above applies.
Exchanges
Want to switch between the single massager and the two-pack? Contact us and we'll help you with an exchange.
Questions
Reach us any time through our Contact page.