Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses within the United States, including APO/FPO addresses. Some products can't be shipped to P.O. boxes. If that applies to your order, we'll contact you.

Delivery times

  • Processing: orders placed today ship within 1–3 business days.
  • Shipping: 3–7 business days after dispatch. Shipping is free on US orders.

Business days are Monday to Friday, excluding U.S. holidays. During holidays and peak sale periods, delivery can take a few days longer.

Shipping costs

Standard shipping is free on US orders. Any other shipping costs are shown at checkout before you pay.

Tracking

You'll receive an email with a tracking number once your order ships. Tracking can take 24–48 hours to show updates after you receive it. You can also check your order on our Track Order page.

Multiple items

If you order several items, they may arrive in separate packages on different days. You'll get tracking for each package.

Delays

If we can't ship your order within the time stated above, we'll email you with an updated estimate. You can choose to wait or cancel for a full refund.

Lost or damaged packages

If your package arrives damaged, or your tracking hasn't updated for more than 10 business days, contact us within 30 days of the expected delivery date. We'll work with the carrier and send a replacement or issue a refund.

If tracking shows your package as delivered but you can't find it, please check around your property, with neighbors and with your local post office first. If it still hasn't turned up, contact us within 30 days of the expected delivery date and we'll help you file a claim with the carrier.

Package Protection (optional)

You can add Package Protection to your order in the cart for $4.99. With Package Protection:

  • Stolen after delivery: if tracking shows your package as delivered but it was taken, we'll reship it.
  • Fast reship: if your package is lost or damaged in transit, we'll reship right away, without waiting for a carrier investigation.

To use it, contact us within 30 days of the expected delivery date through our Contact page with your order number. One reship per order. The Package Protection fee is refundable if you cancel before your order ships; after that it isn't refundable.

Incorrect addresses

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We can update the address before the order ships. We aren't responsible for orders delivered to an incorrect address provided at checkout.

Questions

Contact us any time through our Contact page.